Online Order Policy:
If you are not completely satisfied with your purchase, we do accept returns within 24 hours for store credit or an exchange. A 10% restock fee applies to any in-stock dress, and a 15% restock fee applies to any replacement dress that needs to be special ordered. If you cannot find a replacement dress, we offer a refund minus a 20% restocking fee. Your dress is often ordered from the manufacturer and cannot be returned to them, so please be sure to measure carefully because you are responsible for the size you select. If an item has to be ordered with the manufacturer, once the order has been placed, it cannot be cancelled and the restock fee still applies.
Returns:
If you would like to request a return, please email sales@nouriformals.com with your RA# as soon as possible; this must be done within the first 24 hours of receiving the item. Once an RA# has been issued, the item must be back into our store within 3 business days. Customers are responsible for the return freight and insurance costs back to our store; any item not insured that is lost while in transit is the customer’s responsibility.
BILLING:
We accept Visa, MasterCard, Discover, American Express, Apple Pay and PayPal.
INTERNATIONAL ORDERS:
We are not shipping Internationally at the moment.
SHIPPING:
We offer shipping within the United States within 5-10 business days. If you order a popular size or color that is not immediately available to ship which has to be ordered from the manufacturer, you may consider choosing a sooner wear date (required at checkout) to give you time to find shoes to match, make alterations, etc. To insure that all dresses are free of manufacture defects or damages, we personally inspect all dresses being shipped. This is to make sure that every dress arrives in perfect condition. Ship dates given to us by manufacturers are estimates and may not be guaranteed.
Nouri Formals takes privacy seriously. We do not share, sell or trade customer information, including email addresses, other than for the limited purposes set forth in our Privacy Policy. Our security measures are important to us; when you place an order with us online, your order information is protected. Additionally, we take steps to make your transaction confidential and secure.